OpenAI has launched its first CRM integration with HubSpot, allowing you to analyze customer data using natural language queries through ChatGPT. While this breakthrough promises easier access to CRM insights, it introduces new considerations around data processing, permission boundaries, and administrative oversight. Regional restrictions and subscription tier limitations may complicate enterprise deployments. This article examines what works, what doesn't, and what managers need to know before enabling this integration for their teams.

The EU AI Act is reshaping the global AI landscape in 2025 — and its ripple effects are reaching North American businesses, even those without EU operations. As vendors adjust their products to comply with Europe’s new rules, companies in North America may see changes in the AI tools they rely on every day. Our latest insight explains which provisions are already in effect, what they mean for businesses outside the EU, and the strategic steps leaders can take to prepare.

During Toronto Tech Week, we brought leaders, builders, and creatives together to explore how we can unlock AI’s potential while safeguarding human trust, creative integrity, and long-term value. This gathering marked The Opening Door’s rebrand as a responsible AI integration agency and sparked critical conversations on building a human-centred future with AI.